At DRINNAN WEAR LTD, we want every customer to feel confident when choosing jewellery from our collections.
We understand that sometimes a piece may not be the perfect choice. Our Returns & Exchanges Policy is designed to provide a clear and simple process while ensuring every item is handled with care.
Return Eligibility
To be eligible for a return or exchange, items must meet the following requirements:
Items must be unused, unworn, and in their original condition
Jewellery must be returned with original packaging, tags, and any included accessories where applicable
Items must not show signs of damage, alteration, wear, or improper handling
Proof of purchase or order details must be provided
For hygiene and safety reasons, certain items may not be eligible for return where applicable.
How to Request a Return or Exchange
If you would like to request a return or exchange, please contact our customer support team with the following information:
Order number
Customer name
Details of the item you wish to return
Reason for your request
Our team will review your request and provide guidance on the next steps.
Please do not send items back before receiving return instructions from our customer support team.
If you would like to exchange an item for another available design or option, please contact us with your order details.
Exchange requests are subject to product availability. If the requested item is unavailable, we will assist you with alternative solutions where possible.
Refund Process
Once returned items have been received and inspected, we will confirm whether the return has been approved.
Approved refunds will be processed through the original payment method used during purchase.
Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
We recommend using a trackable shipping service when returning jewellery items, as DRINNAN WEAR LTD cannot be responsible for items lost during return transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible.
Please provide your order information and relevant details so our team can review the issue and provide appropriate assistance.
Jewellery Care and Returns
To protect the quality and condition of our jewellery, returned items must be handled carefully and remain in a condition suitable for inspection.
Items showing signs of use, damage, or changes made after purchase may not be accepted for return.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
While we will make every effort to assist, cancellations cannot always be guaranteed once an order has entered processing or shipment preparation.
Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support team:
