At DRINNAN WEAR LTD, we want every customer to feel confident when shopping with us. We understand that sometimes a product may not be the perfect fit, and we are committed to providing a clear and simple returns experience.
This Returns & Exchanges Policy explains the process and requirements for requesting a return or exchange for items purchased through our website.
Eligibility for Returns
To be eligible for a return or exchange, items should meet the following conditions:
Items must be unused and in their original condition
Products must include original packaging, tags, and any included accessories where applicable
Items must not show signs of wear, damage, washing, or alteration
Proof of purchase or order details must be provided
For hygiene and safety reasons, certain items may not be eligible for return where applicable.
Return Request Process
If you would like to request a return or exchange, please contact our customer support team with:
Order number
Customer name
Details of the item you wish to return or exchange
Reason for the request
Our team will review your request and provide guidance on the next steps.
Please do not send items back before receiving return instructions from our customer support team.
Exchanges
If you would like to exchange an item for a different size, color, or alternative product, please contact us with your order details.
Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will provide further assistance with available options.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be processed through the original payment method. Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
We recommend using a trackable shipping service when returning items, as DRINNAN WEAR LTD cannot be responsible for items lost during return transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible.
Please include your order information and relevant details so our team can review the issue and assist you with an appropriate solution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order.
While we will make every effort to assist, cancellations cannot always be guaranteed once an order has entered processing or shipment preparation.
Contact Us
If you have any questions regarding returns or exchanges, please contact our customer support team:
